Refund Policy

Legal Disclaimer

The information provided by CS Clean Team is for general purposes only. While we aim to provide accurate and up-to-date details, we make no guarantees regarding completeness, accuracy, or results of our services.

All services are subject to property viewing before quoting. CS Clean Team is not liable for indirect or consequential losses, and clients are responsible for securing valuables and fragile items.

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For full details, please see our complete Terms and Conditions and Privacy Policy.

CS Clean Team Refund Policy

CS Clean Team – Refund Policy
Effective Date: 13 December 2025

At CS Clean Team, we are committed to delivering high-quality cleaning and related services. This Refund Policy outlines the circumstances under which refunds may be issued, and the rights and responsibilities of our clients.

1. Booking and Deposits

Some services may require a deposit to secure a booking.
Deposits are non-refundable in the event of cancellation by the client, unless otherwise agreed in writing.
Booking is only confirmed once a deposit or full payment has been received.

2. Full Payment

Full payment is due prior to the commencement of work, unless an alternative arrangement has been agreed in writing.
We reserve the right to refuse service if full payment has not been received.

3. Cancellations and Refunds

Client Cancellation: If you cancel a booking, the deposit will generally be retained by CS Clean Team to cover administration and reserved service slots.
Service Rescheduling: Where services are rescheduled, deposits may be transferred to the new date, subject to agreement and availability.
Exceptional Circumstances: Refunds may be considered in exceptional circumstances at the sole discretion of CS Clean Team, provided that any request is made promptly and in writing.

4. Service Satisfaction

We aim for 100% client satisfaction. If you are dissatisfied with the service provided, please notify us within 24 hours of completion.
We will investigate and, where appropriate, take remedial action, which may include re-cleaning or partial refunds at our discretion.
Refunds are not guaranteed and are considered on a case-by-case basis.

5. Limitations

Refunds will not be issued for:
- Dissatisfaction due to pre-existing conditions of the property beyond reasonable cleaning.
- Delays or results affected by circumstances outside of our control (e.g., extreme dirtiness, access restrictions).
- Any deposits paid to secure a booking that is cancelled by the client.

6. Contact

To request a refund, or to discuss dissatisfaction with our services, please contact:

CS Clean Team
Email: info@cscleanteam.co.uk
Phone: +447851 660 787
Address: 21 dale lane, Blidworth, Ng21 0SA, Nottingham, UK
We will review your request and respond promptly.

Refund Policy

Legal Disclaimer

CS Clean Team Refund Policy

Some services may require a deposit to secure a booking.

Deposits are non-refundable in the event of cancellation by the client, unless otherwise agreed in writing.

Booking is only confirmed once a deposit or full payment has been received.

2. Full Payment

Full payment is due prior to the commencement of work, unless an alternative arrangement has been agreed in writing.

We reserve the right to refuse service if full payment has not been received.

3. Cancellations and Refunds

Client Cancellation: If you cancel a booking, the deposit will generally be retained by CS Clean Team to cover administration and reserved service slots.

Service Rescheduling: Where services are rescheduled, deposits may be transferred to the new date, subject to agreement and availability.

Exceptional Circumstances: Refunds may be considered in exceptional circumstances at the sole discretion of CS Clean Team, provided that any request is made promptly and in writing.

4. Service Satisfaction

We aim for 100% client satisfaction. If you are dissatisfied with the service provided, please notify us within 24 hours of completion.

We will investigate and, where appropriate, take remedial action, which may include re-cleaning or partial refunds at our discretion.

Refunds are not guaranteed and are considered on a case-by-case basis.

5. Limitations

Refunds will not be issued for:

Dissatisfaction due to pre-existing conditions of the property beyond reasonable cleaning.

Delays or results affected by circumstances outside of our control (e.g., extreme dirtiness, access restrictions).

Any deposits paid to secure a booking that is cancelled by the client.

6. Contact To request a refund, or to discuss dissatisfaction with our services, please contact: CS Clean Team Email: info@cscleanteam.co.uk Phone: +447851 660 787 Address: 21 dale lane, Blidworth, Ng21 0SA, Nottingham, UK We will review your request and respond promptly.

6. Contact

To request a refund, or to discuss dissatisfaction with our services, please contact:

CS Clean Team
Email: info@cscleanteam.co.uk
Phone: +447851 660 787
Address: 21 dale lane, Blidworth, Ng21 0SA, Nottingham, UK
We will review your request and respond promptly.